Heat pumps explained: experts answer your questions (2024)

Record numbers are choosing to install clean heating systems in their homes, such as air and ground source heat pumps. Households can take advantage of a £7500 grant via the Boiler Upgrade Scheme.

About heat pumps

Heat pumps are highly efficient electric appliances that transfer and intensify heat from the outside air or ground into a building. They can produce around 3 units of heat for every unit of electricity they use. They significantly reduce a property’s energy demand when replacing technologies such as gas boilers. 

The £7,500 Boiler Upgrade Scheme grant means some families can now install a heat pump for less than the average cost of a gas boiler, when taking advantage of competitive heat pump offers. It is one of the most generous heat pump installation schemes of its kind in Europe.

To help raise awareness around the actions homeowners can take to make their homes more energy efficient, more information can be found through the Welcome home to energy efficiency campaign.

Industry experts answer some of your most common questions

How do heat pumps work?

Charlotte Lee, CEO at the Heat Pump Association, says:

Heat pumps capture heat from air, ground or water which is then passed through a heat exchanger. This is then absorbed by the refrigerant gas, raising the temperature, after which it is moved to a compressor, where pressure is applied to create a higher temperature. From here, it passes through another heat exchanger, where energy is transferred to the water that flows through your radiators or underfloor heating and to the water stored in your hot water cylinder.

How much do heat pumps cost?  

Joanna O’Loan, Knowledge Manager at Energy Saving Trust, says:

Air source heat pumps are the most commonly installed in the UK. Including VAT, labour costs and the Boiler Upgrade Scheme grant, you could expect to pay around £6,500 to £11,500 depending on the work required. Some installers are now offering highly competitive installation costs, so it’s worth exploring your options. We’d recommend getting at least 3 installers to quote, so that you can compare costs and design.

Do heat pumps save money?

Jo Alsop, co-founder at Warmur, says:

Based on current energy prices, heat pumps can save a typical gas household around £234 per year when they opt for smart electricity tariffs and remove the gas meter. Actual savings can vary depending on how efficiently the heat pump operates. Modern, well optimised heat pumps perform well at higher temperatures, but households may wish to consider cost effective insulation and some radiator swaps to reduce running costs further.

Do heat pumps make a noise?

Poppy Szkiler, founder and CEO at Quiet Mark, says:

A well installed Quiet Mark certified heat pump should not create noise disturbance. Heat pumps are located outside and are typically quieter than gas boilers. Just as a boiler needs routine checks, an annual heat pump service will help it remain clean and ensure it runs efficiently and sounds as quiet as possible.

Do heat pumps work in cold weather?

Katy King, Deputy Director, Sustainable Future Mission at Nesta, says:

Yes. Even in weather below freezing, there’s heat energy in the air and ground that heat pumps can use. Research shows that heat pumps are more than twice as efficient as fossil fuel heating in cold temperatures, and they also outperform oil and gas at temperatures approaching -30°C.

Do heat pumps work in older homes?  

Bean Beanland, Director for Growth at the Heat Pump Federation, says:

Yes. The challenge in older buildings is minimising heat loss (through insulation, where possible, but not an essential prerequisite) and having suitably sized heat emitters (radiators, underfloor heating and so on) but this challenge is not unique to heat pumps. The newest models of high temperature heat pumps make it easier to transition from fossil fuels to a heat pump.

Do heat pumps work with radiators and do they heat water?   

Richard Halsey, Innovation Director for Growth at Energy Systems Catapult, says:

Yes. A heat pump heats the water in much the same way as a gas boiler. On the Electrification of Heat Demonstration Project, we found that heat pumps can operate efficiently at moderate and high flow temperatures. As with any heating system, optimising system design can drive efficiency and reduce energy bills. As part of system optimisation, some radiators may need to be changed to larger ones. A good designer will help consumers to maximise efficiency, reduce disruption and costs.

Heat pumps can provide domestic hot water. Usually, a heat pump will warm up water in a tank gradually over time. However, space saving technologies such as heat batteries are an option for consumers with limited space.

How can I get a heat pump?

Zoe Guijarro, Principal Policy Manager for Net Zero Homes at Citizens Advice, says:

Start by finding out if your home is suitable for a heat pump or if it would benefit from some energy efficiency work first to make sure your heat pump works as efficiently as possible. You’ll also need to be sure you have enough space to have a heat pump and water cylinder installed.

There are different online tools available that can help, such as Check if a heat pump could be suitable for your home on GOV.UK. Once you have decided to go ahead, it is advisable to understand the costs involved and if you might qualify for any grants to help with the costs of installation. You can check what support is available, and contact reputable suppliers or installers for a quote.

How do I find an installer?

Alex Hughes, Scheme Manager at MCS, says:

MCS is a mark of quality which demonstrates adherence to industry-recognised standards for renewable products, contractors and their installations.  Installers operating under the Boiler Upgrade Scheme must be MCS certified.

If you are considering a low-carbon installation for your home, community or small business – you can search for MCS certified installers that operate in your area using the Find a Contractor tool on the MCS website. Always look for the MCS logo for reassurance that your installer is certified.

Further information

You can find out more about heat pumps from the following organisations:

Heat pumps explained: experts answer your questions (2024)

FAQs

Heat pumps explained: experts answer your questions? ›

Heat pumps are highly efficient electric appliances that transfer and intensify heat from the outside air or ground into a building. They can produce around 3 units of heat for every unit of electricity they use. They significantly reduce a property's energy demand when replacing technologies such as gas boilers.

What is the downside to a heat pump? ›

What are the disadvantages of a heat pump? While heat pumps are highly efficient and versatile, some concerns include their performance in extremely cold temperatures and reliance on electricity.

What is a simple way to explain a heat pump? ›

A heat pump extracts heat from the cold outside air and transfers it inside our home. To this end, a compressor inside the device uses electricity to increase the temperature of the heat extracted from the outside air. The heat pump can also provide cooling by transferring warm indoor air to the outside.

What is the major problem of a heat pump? ›

Some common reasons include a malfunctioning thermostat, a refrigerant leak, or a faulty compressor. When a heat pump runs non-stop, it not only places unnecessary stress on the unit but also leads to inefficient operation and increased energy consumption.

Why don't contractors like heat pumps? ›

Contractors avoid deploying more heat pumps because of money. I'm told they are too expensive to sell, when a furnace is another, cheaper solution. Additionally, the incentives are diverse in their scope and in some cases daunting to navigate for both contractors and customers.

Why do people not like heat pumps? ›

Heat pumps loose their effectiveness (not to be confused with their efficiency) the colder it gets outside forcing you to either use the electric heat or stay cold. Systems that are designed poorly so the ductwork is too small resulting in a lot of air noise and drafts that is not as warm.

At what temperature is a heat pump useless? ›

Heat pumps do not operate as efficiently when temperatures drop to between 25 and 40 degrees Fahrenheit for most systems. A heat pump works best when the temperature is above 40. Once outdoor temperatures drop to 40 degrees, heat pumps start losing efficiency, and they consume more energy to do their jobs.

Can a heat pump cool a house in 100 degree weather? ›

Yes! Heat pumps thrive in warmer temperatures. They're pros at removing heat from your home and transferring it outdoors, keeping your home feeling cool and fresh. They also dehumidify your home more effectively than traditional AC.

Does a heat pump use a lot of electricity? ›

On average, an air-source heat pump uses anywhere from 545 watts to 7,500 watts of electricity. The wattage per hour can be calculated by dividing the British Thermal Units (BTUs) needed to heat or cool your home by the SEER for warm months and the Heating Seasonal Performance Factor (HSPF) for cold months.

Does a heat pump cool as well as an air conditioner? ›

The answer is yes. These two types of heating and cooling units are practically the same when operating as cooling systems. Their cooling processes are the same, the two system types run about equal in terms of energy efficiency, and energy costs to operate heat pumps and air conditioners are about the same.

Why are heat pumps not the future? ›

Building infrastructure, natural gas vs. electric rates, and retrofit cost are issues limiting the broader adoption of heat pumps. Installation costs can be higher for existing buildings, where retroactively installing heat pumps can be difficult and require integration with existing systems.

What is the life expectancy of a heat pump? ›

The life expectancy of a heat pump depends on several factors, such as the type of heat pump, your location, and how well the heat pump is maintained. Heat pumps normally last an average of 15 years, though some can wear out after a decade. Some of the newer units being manufactured today can last a bit longer.

Do heat pumps require a lot of maintenance? ›

Yes, Heat Pumps Do Need Twice-Yearly Maintenance.

Who should not get a heat pump? ›

Heat pumps might struggle in drafty, poorly insulated homes. You might need to upgrade your electrical service to support whole-house electric heating. And it's possible that you'll want to keep (or add) a backup heating system just in case the weather gets so unusually cold that your heat pump can't keep up.

What is bad about heat pumps? ›

If you live in a home with typical thermal efficiency, during the winter months you will probably need to run your heat pump for longer and at a higher temperature. In some cases, it's possible that heat will be lost from your home faster than the heat pump can warm it up.

What works better than a heat pump? ›

Gas furnaces are optimal for areas experiencing prolonged cold weather. Electric furnaces are suitable for moderate climates requiring additional heating beyond what heat pumps provide, especially in areas where natural gas or propane are not available.

When not to get a heat pump? ›

Heat pumps might struggle in drafty, poorly insulated homes. You might need to upgrade your electrical service to support whole-house electric heating. And it's possible that you'll want to keep (or add) a backup heating system just in case the weather gets so unusually cold that your heat pump can't keep up.

Is a heat pump really worth it? ›

Heat pumps will lower your utility bill.

Because heat pumps are 2 to 3 times more efficient than many traditional heating systems, homeowners are upgrading to heat pumps to reduce their high energy bills and protect themselves from the price spikes that come with extreme weather or high energy demand.

What are the risks of heat pumps? ›

Threat: Legionella

Air source heat pump systems may not provide enough heat to water distribution networks, in order to control the risk of legionella and similar pathogens. Considerations: Regularly review the risk of legionella and install appropriate control measures. Perform chemical dosing, if needed.

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