Ups Customer Center Locations (2024)

FAQs

Is a UPS Customer Center the same as a UPS store? ›

What is the difference between a UPS Customer Center and The UPS Store®? A UPS Customer Center is a UPS-owned and staffed shipping location equipped to assist you with any UPS international, air or ground package shipment.

Drop Your UPS Packages Off

UPS Access Point: Drop-off or pickup at local businesses. UPS Drop Boxes: For 24/7 drop-off. UPS Customer Centers: On-site UPS operating facility.

(800) 742-5877

United Parcel Service / Customer service

“Left at met customer” is a status update provided by UPS to indicate that the package has been delivered to the recipient in person. The term “met customer” refers to the fact that the UPS driver physically handed over the package to the customer, rather than leaving it at the doorstep or with a neighbor.

Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.

To give you the answer early, the latter one, or the UPS Store is the franchise of the UPS business. For you, this means that by using the UPS Store you will be paying a markup to the franchisee owner, and sometimes quite a hefty one.

With UPS Mail Innovations Returns, your customers can conveniently return their packages using their mailbox, postal carrier, local post office or any postal drop box nationwide.

Choose your delivery location as a UPS Access Point™ at the time of ordering your goods. UPS handles delivery from supplier to elected UPS Access Point. Provide proof of identity to collect your parcel. Notification sent and your parcel awaits to be collected at a time convenient to you.

How To Schedule a UPS On-Call Pickup. You can have your shipment picked up from your home or office by scheduling your pickup online at the link below or by calling 1-800-PICK-UPS^® (1-800-742-5877). UPS will pick up all packages with a single pickup request; you'll not be charged additional pickup fees per package.

Yes. During checkout, you can designate a UPS Access Point pickup person. Ensure that the name appears exactly as it does on their government-issued ID. They will need that ID and the tracking number of your order to pick up your package.

Why won't UPS let me file a claim? ›

FAQ. Why can't I submit my claim on UPS.com? The shipper of your package has a restriction on the account, which doesn't allow recipients or third parties to begin the claim process. Contact the shipper who requested you submit your claim for further assistance.

UPS has a strict policy of respecting the privacy of its customers and their packages. However, they do have the right to inspect packages if they suspect that the contents may be illegal or dangerous. In such cases, they may contact law enforcement agencies for further investigation.

File a claim if your package is damaged, it's been days since it's been scanned, or if it says delivered and you cant find it. We'll investigate to see how we can make it right.

Note: UPS cannot deliver to a PO Box. If you cannot obtain a street address and use a PO Box, the telephone number of the recipient must be on the label. A shipment addressed to a PO Box can experience delays, is not covered by any UPS service guarantees, and is assessed an address correction surcharge.

The UPS Store® concept was introduced in 1980 as Mail Boxes Etc. ® - a convenient alternative to the post office. Throughout its evolution, it has continued to define and lead the business services category it created. In 2001, UPS® acquired Mail Boxes Etc., Inc.

We deliver packages each business day for 1.6 million shipping customers to 10.2 million delivery customers in over 200 countries and territories. In 2023, we delivered an average of 22.3 million packages per day, totaling 5.7 billion packages during the year. Total revenue in 2023 was $91.0 billion.

Complaints should be lodged in writing, in the electronic form (including fax, e-mail or contact form on the www.ups.com website) or verbally, for the record.

879 of The UPS Store locations in California. Your friendly The UPS Store location is here to help in California, providing convenient services near you! Stop in today and take advantage of all the packing, shipping, printing, shredding, notarizing, faxing and mailbox services that you need, all in one place.