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DeannDanville, CA
Review featured by loanDepot
StaffLoan ProcessRates
Reviewed April 29, 2021
Superb service is what you will receive when you request a mortgage home loan from Loan Depot. My loan officer Darryl ** is the best man for the job. He has assisted me and my real estate team with an abundance of loan. Always with a successful outcome and the lowest rates.
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Original PrintSteamboat Springs, CO
Customer Service
Reviewed July 30, 2024
They call 3-8× in a row (If I silence a call or set my dnd, I'm busy.), they call from a new # each time, & they call at all hrs of the day/night! My business will go to a less desperately rude place!
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ranardeClermont, FL
Staff
Reviewed July 25, 2024
Rob was totally promising, wasted three days sending him all the documents. In my opinion this company is totally awful, unreliable. Just gave so many promises that in hopes I definitely would recommend this company for a lending institution, from start to finish was Terrible. I don’t understand why people will lie to you and deceive you to make yourself look important as I say. I definitely would not recommend Rob and his company for any financial dealings.
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MichelleHopkins, MN
Customer ServiceStaff
Reviewed June 13, 2024
The salesman on the phone insisted that I accept the offered loan. When I told him I wanted to wait and decide later, he kept pressuring me to take the offer, which was a red flag. I was also annoyed that he tried to "push" me into a decision I wasn't ready to make.
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MattHuntington, NY
Customer ServiceStaffRates
Reviewed April 13, 2024
Loan Depot called me this morning based on some information I filled out on lending tree. The call transpired as such: cold caller asked me about type of load I was looking for, and all of the basic details (how much, value of property, any deficiencies, etc..) then gets the “loan officer” (more like salesman) on the phone. This guy proceeds to ask me the same questions as the first guy. What’s the damn point of talking to the first guy? Wasting my time. After explaining my inquiry, AGAIN, the gentleman then tries to sell me a refinance mortgage (an easy search of my property would tell you I bought 3 years ago when rates were Pennies on the dollar) which I had already explained to the First Gentleman, was not anything I would be interested in. He then went on to tell me I’ve never done this and I therefore have no idea what I was talking about and I should listen to him. Well that was it for me. I let the salesman know I wouldn’t speak with him if he was going to be demeaning, he said god bless your heart and hung up.
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JerryUS, US
Customer Service
Reviewed March 21, 2024
Mistakes were made, my escrow changed and I didn't change my bill pay at the bank (because they can't seem to turn mine on). So they cash my check, use my money, then mail me a check from them to pay me back my short pay and then tell me to send them another check for new amount and pay them 93 dollars for paying them late. When I called them, because this happened last time they changed escrow, now I'm told that they changed their policy and can't waive that. They were good enough to not of course let me know that till it was too late. They are unapologetic, do not care, and customer service just tries to put you on hold until you give up, then if you ask for a boss, they talk in circles till you give up.
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Y. S.Peell, WA
Customer ServiceStaffLoan Process
Reviewed March 20, 2024
My husband and I were thinking of refinancing our home. On 03/04/2024 We spoke to a Mr. **. After an hour or so he stated we had to pay 25.00 to lock in the rate, and 495.00 for appraisal. We paid the 25.00 with debit card and he would take out the 495.00 on 03/10/2024. After my husband and I discussed it further we decided refinancing wasn't the way to go at this time.
On 03/05/2024 my husband contacted Mr. ** and stopped all process for a refinance. We still had messages from Loan Depot trying to get us to go forward, which my husband very politely declined. On 03/13/2024 we were unable to get cash out of the account due to a negative bal, which was because loanDepot took out 495.00 for the appraisal which made us overdraw and have several large fees making the account more negative. We have talked to several people in customer service, which is a waste of time. So were out 515.00 +nsf fees. Supposedly they are suppose to refund it which we have not seen yet. So don't even give them any second of your time. Not worth the Headache!!!!
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TinaParker, CO
Customer ServiceRates
Reviewed March 19, 2024
I just received a letter from Loan Depot stating my data was possibly breached. A week and a half ago, I received a phone call at 8:00 AM from criminals telling me that they could lower my credit card interest rate. I DON'T HAVE A CREDIT CARD. I got into it with them and they told me my name, address, DOB, and SS number! I'm so infuriated! I've spent a lifetime of working hard and protecting my credit only to have thieves with my SS number. I'll have to worry about this the rest of my life. And fat chance to get your SSN changed. Companies have been encrypting data since the 1980's, but Loan Depot is too RETARDED AND IRRESPONSIBLE TO ENCRYPT DATA! SENIOR MANAGEMENT AND THE IT DEPARTMENT NEED TO BE PUT IN PRISON FOR LIFE!!!
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ALBERTDavenport, FL
Customer ServicePunctuality & Speed
Reviewed Sept. 20, 2023
I went past my 16 day grace period, which is completely my legal right, and to pay a late fee. Loan Depot has harassed me numerous times, including to my personal email address. Their corporate executive management in California, is poor, and lacks proper oversight, that I have unfortunately discovered. I do not recommend them to anyone.
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MarySouth Berwick, ME
Verified purchase
Customer ServiceStaffLoan ProcessRatesTransparency
Reviewed March 9, 2023
I applied for an owner occupied cash out refinance VA mortgage at 2.75 in December 2022. Today I learned that they misrepresented the reason for not funding the loan and in the process libeled my good name. I called LoanDepot in 2022 and stated that I needed cash out for several reasons including paying for nursing for my daughter. I owned two homes and asked the loan officer to help me determine which I should apply under. I was asked to explain my residency situation and did so in detail via signed email and submitted this via the processor. I could have refinanced either property…I was honest and stated that I would be moving to the other home on a specific date in the near future. This was well within the timeframe allowed by VA Underwriting Guidelines.
Essentially, I was moving from one owner occupied property back to another. I reviewed the VA Manual which states that even in cash out refinances, the only criteria for occupancy is that the owner must intend to reside there within 60 days of closing. I had stopped residing there temporarily because my daughter needed me in physical proximity as she had a terminal illness and I wasn’t able to hire a nurse yet. This was all documented. The VA Regional Office reviewed my situation with me and even gave me the citation to the regs that covered my situation.
Imagine my surprise when the underwriter claims that they have more restrictive guidelines than the VA and that I had to occupy the home on the closing date! They declined the loan without an explanation (I have the email). This money would have enabled me to get a nurse for my daughter and in the two plus months that LoanDepot had my application the interest rates went up a full two points! I believe that Loan Depot declined it because they had locked in incredibly low rates and didn’t want to honor them.
Today I discovered that LD had written that they declined my loan because I was deceptive on the loan application. They never allowed me to submit proof of residency such as my car registration, etc. I did move back to the other property as scheduled. As an attorney my good name is what gives my services value. I couldn’t believe it today when I spoke to a LD manager and was told that the underwriter declined my application for alleged deceit. Again, I wasn’t told this. I was very upset when they refused to fund the loan and advised them of my intent to file complaints. I believe that this is both in retaliation and also to attack my credibility. Again, I did occupy the property as promised in my applications, even after they declined my loan.
Finally, the VA underwriting guidelines state what they are to do in disputed occupancy situations and they didn’t follow guidelines. They just claimed that they had overlays that were more stringent than the VA. Then they change their story and claim (to everyone but me) that I hadn’t been honest about occupancy yet I had stated a date when I would occupy the property and moved in on that date. So, they can’t have it both ways. They saw that the loan was way underpriced and didn’t want to write it. Records will show that it was a SALES MANAGER who complained about the low rate for what he called an investment property. Shockingly, the LD underwriter was not familiar with the 60 day post-closing rule and one can see that all this was an excuse not to fund the loan because the VA stated that their actions were dead wrong.
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MichaelFond Du Lac, WI
Customer ServiceLoan Process
Reviewed March 8, 2023
I was going to refinance my home. Everything was going good with Loan Depot. The loan officer kept adding more than what I wanted so I decided to withdraw my application however loandepot still took $495.00 out of my account for the appraisal fee after I withdrew the application. Now, no one is responding to my emails or text to reimburse me my money. Go to a more reputable company to purchase or refinance. Don’t go to loandepot!
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